Privacy and cookies

Who we are

The Greater South East Net Zero Hub (GSENZH) is hosted by the Cambridgeshire and Peterborough Combined Authority. We can be contacted here:

c/o Cambridgeshire & Peterborough Combined Authority,
2nd floor, Pathfinder House, St Mary’s Street,
Huntingdon, Cambridgeshire, PE29 3TN

Email: info@gsenetzerohub.org.uk.

If you wish to raise a complaint on how we have handled your personal information, contact our Data Protection Officer at dpo@cambridgeshirepeterborough-ca.gov.uk or at the address above. We hope that we can address any concerns you may have, but if you remain unhappy, you can contact the Information Commissioner at the address below:

ICO
Wycliffe House, Water Lane
Wilmslow SK9 5AF
www.ico.org.uk

Introduction

GSENZH operates the www.gsenetzerohub.org.uk website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data. We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy.

Please see below the definitions when referring to data:

Type	Definition
Personal Data	Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data	Usage Data is data collected automatically either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
Cookies	Cookies are small pieces of data stored on a user's device.
Data Controller	Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Providers)	Data processor (or Service provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject	Data Subject is any living individual who is the subject of Personal Data.
User	The user is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personally identifiable information we collect may include, but is not limited to:

Email address
First name and last name
Phone number
Address, postal code, city
Cookies and Usage Data

How we collect different types of information

The personal information we collect is that which data subjects provide to the organisation via direct engagement including, but not limited to:

Consultation responses
Information provided by attendees at events
Information provided when joining mailing lists
Information provided in relation to grants, applications, monitoring and appraisal
Information provided when joining our Dynamic Purchasing Systems
Complaints and feedback
Survey responses
Job applications and employee information
Applications for employment and skills related programmes
Photographs
Information to allow us to arrange meetings and circulate papers for these meetings
Information provided in relation to procurement and contracts for goods and services
Other contractual information

Who the information relates to

The information we collect is from a variety of different sources and relates to the following categories:

Mailing lists/Contact lists
Grant Applicants and Recipients
Suppliers*
Employees, secondees and temporary workers**
Organisations with which we partner or share data
Other people we work with
Members, Officers of other organisations

Cookies

We use cookies to track your usage of the Fit For Finance website. This allows us to provide you with a good experience of our website and identify opportunities for improvement.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Greater South East Net Zero Hub uses the collected data for various purposes:

To provide and maintain our service
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our service
To monitor the usage of our service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

We will retain your information in line with the period outlined at the time the data is collected and only for as long as it is necessary to do so and in accordance with our Data Retention and Destruction Policy.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Greater South East Net Zero Hub will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Greater South East Net Zero Hub may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Greater South East Net Zero Hub
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

We currently use a third party software service provider, , to distribute certain marketing and information materials. This may result in transfer of certain personal data to the United States on the basis of the European Commission’s Standard Contractual Clauses. We always keep the personal data transferred to a minimum, usually only your name and contact details will be shared. If you do not wish to have your personal data processed in this way, please do not sign up to our marketing emails or select the ‘unsubscribe’ button included in our marketing emails.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Greater South East Net Zero Hub aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

If you would like to review, amend, request erasure or object to the processing of personal data, please contact dpo@cambridgeshirepeterborough-ca.gov.uk.

You have the right to data portability for the information you provide to Greater South East Net Zero Hub. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics optout browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We will regularly review this Privacy Policy to ensure information remains up-to-date and relevant. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

The lawful basis for collecting the data

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
Responding to your enquiries received via email or other contact points	(a) Identity (b) Contact	(a) performance or preparation to perform of a contract with you and/or (b) Either: Necessary for our legitimate interests or further to performance of a public task and/or (c) Your consent
To process and deliver any grant or funding applications: (a) Manage payments, fees and charges (b) Process and verify claims (c) Monitor performance against specific requirements	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Either: Necessary for our legitimate interests or further performance of a public task and/or (c) Your consent
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to provide further information on any enquiry or application you've made to us (c) creating and organising committees (d) declarations of interest from committee members	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (e) List of Financial or other interests	(a) Performance of a contract with you and/or (b) Necessary to comply with a legal obligation and/or (c) Either: Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) or Performance of a Public Task and/or (d) Your consent
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our website and organisation, provision of administration and IT services, network security, to prevent fraud and in the context of a business)

Additional Information

To view additional information regarding data protection principles and responsibilities, please view the Information Commissioner’s Office website.